Refund policy
Refund and Return Policy
Only Sales Through Our Website
All purchases of artwork offered through Dante’s Gallery must be completed through the Dante’s Gallery website. Artists and buyers may not arrange payment outside the website.
Returns and Refunds
All return and refund requests must be handled directly between the buyer and the selling artist. The artist is the buyer’s primary contact for these requests.
The artist and buyer are responsible for communicating about return eligibility, return authorization, shipping arrangements, shipping costs, and any refund amount and timing. These arrangements must comply with applicable law and the terms disclosed at the time of purchase.
Dante’s Gallery’s Role
Dante’s Gallery does not negotiate or mediate return or refund arrangements between artists and buyers.
Dante's retains it's portion of the original sale, and any balance due to the purchaser is the responsibility of the artist.
How to Request a Return or Refund
Contact the selling artist directly with your order number, the reason for your request, and any supporting photographs. Obtain return instructions from the artist before shipping artwork. Do not send returns to Dante’s Gallery unless specifically instructed.